We only replace items if they are defective or damaged.
All customers who have an issue with their order must contact the Order Desk. Should the issue with the item be the fault of RE/MAX LLC (wrong item shipped, damaged, etc.), the Distribution Center will have FedEx come pick up the items to be returned. The customer must have the material boxed and “ship ready” for FedEx to pick up. FedEx will apply the shipping tag.
Customers are responsible for all other returns. All other returns should be sent to:
RE/MAX Distribution Center
7065 South Fulton Street
Centennial, CO 80112
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.